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你有沒有過這種體驗:站在台上說話,搞不清楚聽眾是不是真的有在聽你說?傳達指令時,部屬好像聽懂你的話,但執行時候卻背道而馳?以下五大關鍵教你如何讓別人真正聽懂你的話:

關鍵1:Connect 聯結
Keep your mouth shut─for a couple of moments.(開口前先等一等)

Don't say anything substantive until you have an audience connection. Note that their first impression is visual, not verbal. The body speaks before the mouth is open. Avoid rocking, looking down, and fidgeting. Stand and walk with confidence.

在對方專心聽你說話之前,不要說任何具體內容。人的第一印象往往來自於他們所看見的,而不是你說了什麼。開口講話之前,注意你的身體語言。不要晃來晃去、不要低頭看下面、不要坐立不安。可以站著或者帶著自信走動。

關鍵2:Engaged 參與
Get your audience engaged.(讓觀眾參與)

Get the eyeballs looking up before you say anything. Move with quiet confidence and smile, inviting people to look up and pay attention. Invite your audience to engage on the emotional level by offering a warm greeting. You might even ask them a question that prompts a response. It can be simple, as in: "How is everybody doing today?"

在對方抬頭看你之前,不要說話。你可以面帶微笑、充滿自信地走一走,請大家抬起頭來,集中精神。你可以熱情地打招呼,也可以用提問來得到回應,例如問:「今天大家都過得怎麼樣?」

關鍵3:First sentence(重點先講)
Grab their attention to make it memorable.(吸引注意,讓人難忘)

People remember the very first substantive that you say. Once you have their attention, jump right in to the most important thing you have to say. This powerful beginning will stick with your audience, creating the impact you're looking for.

你說的第一句有實質意義的話是聽眾記得最牢的。一旦吸引了觀眾的注意,馬上就把你要說的最重要的內容說出來。強而有力的開場會持續吸引人,會產生預期中的震撼效果。

關鍵4:Cue(開頭語提示)
Use verbal cues.(語言引導很重要)

Use attention-provoking signals when you move from one part of the speech to the next. For instance, you might verbally number your key points or use other verbal signals like "Let's move on" or "My next topic is..." Always give the audience verbal cues to look up at you.

當你的談話從一個主題切換到另一個主題時,記得使用一些可以引起注意的開場句。例如用第一點、第二點、第三點標明各個要點,也可以用簡單的句子來引導,像是「我們繼續來看」或者「我的下一個主題是......」。一定要給聽眾這些語言上的引導,他們才會跟上你的腳步。

關鍵5:Recap(重覆)
Recap what matters.(重點再說一次)

Take all of the substantive points from your talk and group them all together at the very end of the presentation. Remember your provoking signal and say something like, "In summary," then recap everything from your presentation that matters the most.

講話結束前,記得要歸納重點,然後複述一遍。記住用引人注意的開頭句,例如「總結一下」,讓聽眾知道已經進入總結階段。

"In summary," your audience must be able to feel and experience your communications so that you'll have the impact that you set out to achieve.

「總結一下」,我們得讓觀眾感覺到甚至經驗到你講話的內容,才能達到我們期望的效果的。

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